Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@adamakathewizard.com. Please note that returns will need to be sent to the following address: 2061 Ainslie D, Boca Raton Fl. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@adamakathewizard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately within 48hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health, hygiene, safety, and intellectual-property reasons, the following are generally not eligible for return once opened, used, downloaded, accessed, or activated:

  • Hair pieces, bangs, extensions, or similar personal-use hair products
  • Used scissors, shears, styling tools, flat irons, dryers, or other professional tools
  • Products with broken hygiene or protective seals
  • Customized or personalized items
  • Digital products
  • Downloadable educational materials
  • Gift cards
  • Classes, memberships, or educational content that has already been accessed, except as otherwise stated at purchase

Unfortunately, we cannot accept returns on sale items or gift cards.

Professional Tools

Professional styling tools and scissors must be inspected upon receipt.

If an item is defective or damaged when received, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging.

Manufacturer warranties may apply to certain tools. Where applicable, warranty claims may be handled according to the manufacturer's warranty requirements.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@adamakathewizard.com.