Shipping policy

Shipping Policy

Thank you for shopping with us! We take great care in preparing and shipping your order and want your experience to be as smooth as possible.

Order Processing

Orders are typically processed within 5-7 business days after payment is successfully received. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Shipping Area

We currently ship throughout the continental United States. At this time, we do not offer international shipping.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, package weight, package dimensions, and selected shipping method.

Any available free-shipping promotions will be clearly displayed on the website or during checkout.

Estimated Delivery Times

Once an order has been processed and shipped, standard delivery generally takes approximately 5–7 business days, depending on the destination and shipping carrier.

Delivery estimates are provided as a convenience and are not guaranteed. Weather conditions, holidays, carrier delays, and other circumstances outside of our control may affect delivery times.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before submitting your order. We cannot guarantee that an address can be changed after an order has entered the fulfillment process.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is managed by the carrier.

If your tracking information shows that your package is delayed or missing, please contact us so we can assist you in determining the appropriate next steps with the carrier.

If tracking indicates that a package was delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier first. We will assist where possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the shipping package
  • Photos of the damaged product
  • A brief description of the issue

Please retain all original packaging while the issue is being reviewed.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages. If your order is divided into multiple shipments, you may receive separate tracking numbers.

Questions About Your Shipment

For questions regarding an order or shipment, please contact us at:

[Customer Service Email]
[Business Name]

Please include your order number so we can assist you as quickly as possible.